Exception Handling as Strategic Dashboards

EXCEPTIONS aka NON-STANDARD TRANSACTIONS are defined as
Transactions that fall outside the routine of normal service delivery
They include:
- SPECIAL REQUESTS
- PROBLEM SOLVING
- COMPLAINTS/SUGGESTIONS/COMPLIMENT HANDLING
- RESTITUTION (COMPENSATING CUSTOMERS FOR PERFORMANCE FAILURES

Orchestrating Service Delivery Strategy:
Improving Execution with Exception Handling
PhD Dissertation: Siva V. Gabbita(Copyright)
Extrospection: When Process Adherence interferes with Operational Effectiveness.

Smile

Smile
when you walk a mile
when you break a tile
when you have to toil
when you bake and boil
Smile
It cuts through rank and file
Disarms cunning and guile
Smile
Though you sit in the aisle
It shows you have style
Smile
Though it might take a while
You’ll end up top of the pile